1.   What is Shubharambh Matrimony?

Shubharambh Matrimony is a matrimonial platform that helps eligible individuals and families connect with prospective matches based on their preferences and profile information. 

2.   Who can register?

Any individual who is legally eligible to marry under applicable Indian law may register. Parents, guardians, or authorized representatives may also create profiles on behalf of eligible individuals, with their consent where required. 

3. Is registration free?

Basic registration may be free. Premium memberships and value-added services are available at the prices displayed on our website. 

4. How do I create my profile?

You can register by providing your personal details, contact information, and partner preferences. You may also upload photographs and supporting information to complete your profile. 

5. Is my personal information safe?

We take reasonable measures to protect your personal information and process it in accordance with our Privacy Policy. Certain profile information may be visible to other registered members based on your privacy settings. 

6. Are profiles verified?

We may verify profiles through documents, mobile numbers, email addresses, or other verification methods. However, verification does not guarantee the complete accuracy of the information provided by users. 

7. Does the company guarantee marriage?

No. We provide a platform to facilitate introductions between prospective matches. We do not guarantee compatibility, engagement, or marriage. 

8. Can I contact other members?

Yes, subject to your membership plan and platform features. Some communication options may be available only to premium members. 

9. How can I upgrade my membership?

You can upgrade your membership by selecting a suitable plan and completing the payment through the available payment options. 

10. What payment methods do you accept?

We accept payments through UPI, credit cards, debit cards, net banking, wallets, and other payment methods supported on our platform. 

11. Are membership fees refundable?

Membership fees are non-refundable once services have commenced, unless otherwise stated in our Refund Policy or required by applicable law. 

12. Can I edit my profile after registration?

Yes. You can update your personal information, photographs, partner preferences, and contact details by logging into your account. 

13. How do I hide or deactivate my profile?

You can temporarily hide, deactivate, or permanently delete your profile through your account settings or by contacting customer support. 

14. What should I do if I find a fake profile?

Please use the "Report Misuse" feature or contact our customer support immediately. We review reported profiles and may suspend, remove accounts or take appropriate action that violate our policies. 

15. What documents may be required for verification?

Depending on the verification process, we may request:

• Identity proof
• Age proof
• Address proof
• Recent photograph
• Other documents as necessary 

16. Can parents or relatives create a profile?

Yes. Parents, guardians, siblings, or authorized relatives may create and manage a profile on behalf of an eligible individual, provided they have appropriate authorization. 

17. How do I delete my account?

You can request account deletion through your account settings or by contacting customer support. Certain information may be retained for legal, regulatory, or fraud prevention purposes. 

18. Can I change my partner preferences later?

Yes. Partner preferences can be updated at any time from your profile settings. 

19. What happens if another member behaves inappropriately?

You should report the member immediately. We may investigate the complaint and take appropriate action, including warnings, suspension, or account termination. 

20. How can I contact customer support?

You can contact us via:

Email: support@shubharambhmatrimony.com 

21. How long does it take for my profile to become active?

Profiles are typically activated after successful registration and, where applicable, completion of the verification process. 

22. Can I use the platform from outside India?

Yes, subject to our eligibility requirements and applicable laws. International users must also comply with these Terms and Conditions. 

23. What should I do before meeting someone in person?

For your safety:

Verify the person's identity. Meet in a public place. Inform a trusted family member or friend. Avoid sharing sensitive financial or personal information early. Never transfer money to someone you have only met through the platform. 

24. Why was my account suspended?

Accounts may be suspended for reasons such as providing false information, creating duplicate profiles, engaging in fraudulent activity, harassment, or violating our Terms and Conditions. 

25. How do I update my mobile number or email address?

You can update your registered mobile number or email address through your account settings. Additional verification may be required to confirm the change.